Revision and Refund Policy

Introduction

At Top Academic Writers, we strive to deliver high-quality academic writing services that meet your expectations. This Revision and Refund Policy outlines the procedures for requesting revisions or refunds if our services do not meet the agreed-upon standards. By using our services, you agree to the terms outlined in this policy.

1. Revision Policy

We are committed to ensuring your satisfaction with the content provided. If the delivered work does not meet your initial requirements, you may request revisions under the following conditions:

1.1 Eligibility for Revisions

  • Revisions are free if the request aligns with the original instructions provided at the time of order placement.
  • Revision requests must be submitted within 7 days of receiving the completed work.
  • Requests must clearly specify the areas needing improvement, referencing the original requirements.

1.2 Revision Process

  • Submit your revision request via email to support@topacademicwriters.com or through your account on https://topacademicwriters.com/.
  • Our team will review the request within 24 hours and assign it to the appropriate writer.
  • Revised work will be delivered within 1-3 business days, depending on the complexity of the changes.

1.3 Limitations

  • Revisions that introduce new requirements or significantly alter the original scope may incur additional charges.
  • Unlimited revisions are available within the 7-day period, provided they adhere to the original instructions.

2. Refund Policy

If you are dissatisfied with our services and believe a refund is warranted, you may request a refund under the following conditions:

2.1 Eligibility for Refunds

  • Non-Delivery: If we fail to deliver the work by the agreed-upon deadline and no alternative arrangement is made.
  • Substandard Quality: If the delivered work significantly deviates from the original instructions and cannot be corrected through revisions.
  • Duplicate Charges: If you were charged more than once for the same service due to a technical error.
  • Refunds are not available for work that has been used, submitted, or partially accepted by the client.

2.2 Refund Process

  • Submit your refund request in writing to support@topacademicwriters.com within 7 days of receiving the work, detailing the reason for the request.
  • Our team will review the request within 3 business days and may request additional information or evidence.
  • Approved refunds will be processed within 5-10 business days and issued to the original payment method.

2.3 Refund Amounts

  • Full Refund: Granted for non-delivery or duplicate charges.
  • Partial Refund: May be offered for substandard quality, based on the extent of the issue and the work completed.
  • No refunds will be issued after the 7-day request period or for services that have been revised to meet the original requirements.

3. Exclusions

This policy does not cover:

  • Dissatisfaction due to unrealistic expectations or failure to provide clear instructions.
  • Refunds or revisions for work impacted by third-party actions (e.g., academic institution policies).
  • Orders canceled after work has begun, unless mutually agreed upon.

4. Contact Us

For questions or to initiate a revision or refund request, please contact us at:

5. Policy Updates

We reserve the right to update this Revision and Refund Policy at any time. Changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.

Last Updated: June 19, 2025